Microsoft 365: Identity and Services (MS-100)

(MS-100) / ISBN : 978-1-64459-160-4
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About This Course

Start your prep for the Microsoft MS-100 exam with the Microsoft 365 Identity and Services course. The MS-100 study guide comprehensively covers certification exam objectives by teaching candidates how to design and implement Microsoft 365 services; manage user identity and roles; manage access and authentication, and plan Office 365 workloads and applications. The Microsoft 365 certification training has the best learning resources like lessons, TestPrep to help students master the exam topics efficiently.

Skills You’ll Get

The Microsoft Office 365 certification exam includes topics such as designing and implementing Microsoft 365 services; managing user identity and roles; managing access and authentication; and planning Office 365 workloads and applications. The MS-100 certification exam will prove a candidate's expertise required to perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies.

Get the support you need. Enroll in our Instructor-Led Course.


14+ Lessons | 120+ Quizzes | 95+ Flashcards | 95+ Glossary of terms


50+ Pre Assessment Questions | 2+ Full Length Tests | 50+ Post Assessment Questions | 100+ Practice Test Questions

Video Lessons

49+ Videos | 03:22+ Hours



  • About the MS-100 Exam
  • About Certification
  • About Microsoft 365 Subscriptions
  • Exam Objectives

Manage Domains and Plan a Microsoft 365 Implementation

  • Add and Configure Additional Domains
  • Configure Workloads for New Domain Name
  • Set Primary Domain Name
  • Configure User Identities for New Domain Name
  • Design Domain Name Configuration
  • Plan for Microsoft 365 On-Premises Infrastructure
  • Plan Identity and Authentication Solution
  • Summary

Setup Microsoft 365 Tenancy and Subscription

  • Configure Subscription and Tenant Roles and Workload Settings
  • Evaluate Microsoft 365 for Organization
  • Plan and Create Tenant
  • Upgrade Existing Subscriptions to MS 365
  • Monitor License Allocations
  • Summary

Manage Microsoft 365 Subscription and Tenant Health

  • Manage Service Health Alerts
  • Create and Manage Service Requests
  • Create Internal Service Health Response Plan
  • Monitor Service Health
  • Configure and Review Reports, Including BI, OMS, and Microsoft 365 Reporting
  • Schedule and Review Security and Compliance Reports
  • Schedule and Review Usage Metrics
  • Summary

Plan Migration of Users and Data

  • Identify Data to be Migrated and Method
  • Identify Users and Mailboxes to be Migrated and Method
  • Plan Migration of On-Prem Users and Groups
  • Import PST Files
  • Summary

Design Identity Strategy

  • Evaluate Requirements and Solution for Synchronization
  • Evaluate Requirements and Solution for Identity Management
  • Evaluate Requirements and Solution for Authentication
  • Meet the Azure AD Connect Installation Requirements
  • Summary

Plan and Manage Identity Synchronization by Using Azure AD Connect

  • Azure Active Directory Connect
  • Clean Up Existing Active Directory Objects
  • Use UPN Suffixes and Non-Routable Domains
  • Azure AD Connect User Sign-In Options
  • Monitor Azure AD Connect Health
  • Manage Azure AD Connect Synchronization
  • Configure Object Filters
  • Configure Password Sync
  • Implement Multi-Forest AD Connect Scenarios
  • Summary

Manage Azure AD Identities and User Roles

  • Plan Azure AD Identities
  • Implement and Manage Azure AD Self-Service Password Reset
  • Manage Access Reviews
  • Manage Groups
  • Manage Passwords
  • Manage Product Licenses
  • Manage Users
  • Perform Bulk User Management
  • Plan User Roles
  • Allocate Roles in Workloads
  • Manage Admin Roles
  • Configure RBAC within Azure AD
  • Delegate Admin Rights
  • Manage Role Allocations by Using Azure AD
  • Configure Administrative Accounts
  • Plan Security and Compliance Roles for Microsoft 365
  • Summary

Manage Authentication and Implement Multi-Factor Authentication

  • Design Authentication Method
  • Configure Authentication
  • Implement Authentication Method
  • Manage Authentication
  • Monitor Authentication
  • Design an MFA Solution
  • Configure MFA for Apps or Users
  • Administer MFA Users
  • Report MFA Utilization
  • Summary

Configure Application Access

  • Configure Application Registration in Azure AD
  • Configure Azure AD Application Proxy
  • Publish Enterprise Apps in Azure AD
  • Summary

Implement Access for External Users of Microsoft 365 Workloads

  • Create B2B Accounts
  • Create Guest Accounts
  • Design Solutions for External Access
  • Summary

Plan for Office 365 Workload Deployment

  • Identify Hybrid Requirements
  • Plan for Microsoft 365 Workload Connectivity and Data Flow
  • Plan Migration Strategy for Workloads
  • Summary

Plan Office 365 Applications Deployment

  • Manage Office 365 Software Downloads
  • Plan for Office 365 Apps
  • Plan for Office 365 ProPlus Apps Updates
  • Plan for Office 365 ProPlus Connectivity
  • Plan for Office Online
  • Plan Office 365 Pro Plus Deployment
  • Summary


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No official prerequisites.

USD 165

Active screen, best answer, Build list, case studies, drag and drop, hot area, multiple choice, repeated answer choices, short answer, mark review, and review screen.

The exam contains 40-60 questions.

150 minutes


General Microsoft Certification exam retake policy

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam. At that time, candidates can log onto their certification dashboard and reschedule the exam themselves.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least 14 days before retaking the exam a third time.
  • A 14-day waiting period is also imposed between the third and fourth attempts and fourth and fifth attempts.
  • A candidate may not take a given exam any more than five times per year (12 months). This 12-month period starts from the first attempt. The candidate is eligible to retake the exam 12 months from the date of their first attempt.
  • To take a given exam more than five times per year or to have the time between attempts waived, a candidate must have experienced one of the errors listed below and request an exception from Microsoft. Requests should be sent to These requests must include the following information:
    • Candidate ID
    • First/Last Name
    • Email associated with your Candidate ID
    • Exam Registration ID
    • Exam Number
    • Description of error
    • Pearson VUE case number

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